Robotics in Retail: How do human-robot interactions differ from interpersonal ones?

Robotics in Retail

How do human-robot interactions differ from interpersonal ones?

The vision of a technological reality in which humans and service robots coexist in a common service system is not new. Technological advances in the field of service robotics have brought us closer to this vision. Service robots are currently being used in retail, hospitality, education and healthcare. However, it is surprising that little attention has been addressed to user’s responses so far.

Robotics in Retail: How do you imagine a robotic sales assistant, and which use cases offer added value?

Robotics in Retail

How do you imagine a robotic sales assistant, and which use cases offer added value?

The vision of a technological reality in which humans and service robots coexist in a common service system is not new. Technological advances in the field of service robotics have brought us closer to this vision. Service robots are currently being used in retail, hospitality, education and healthcare. However, it is surprising that little attention has been addressed to user’s responses so far.

Robotics in Retail: How should service systems which include service robots be designed to allow for stakeholders’ acceptance?

Robotics in Retail

How should service systems which include service robots be designed to allow for stakeholders’ acceptance?

The vision of a technological reality in which humans and service robots coexist in a common service system is not new. Technological advances in the field of service robotics have brought us closer to this vision. Service robots are currently being used in retail, hospitality, education and healthcare. However, it is surprising that little attention has been addressed to user’s responses so far.

Development of a retail readiness level scale for brick-and-mortar retail technologies based on technology readiness level (TRL) and/ or integration readiness levels (IRL).

The brick-and-mortar retail landscape is rapidly evolving. Retail stores no longer compete only with online shops or other physical shopping environments; they now compete for people’s time. Historically, technological innovations have played a major role in shaping the retail landscape. IT fostered online and multichannel retailing, revolutionized the supply chains and facilitated the communication between customer and retailer. It is also reshaping the competitive brick and mortar retail environment, for instance by transferring more power to customers.

What retail relevant data can be gathered via video/image recognition, sensors, mobile devices, crowdsourcing & Co.?

The brick-and-mortar retail landscape is rapidly evolving. Retail stores no longer compete only with online shops or other physical shopping environments; they now compete for people’s time. Historically, technological innovations have played a major role in shaping the retail landscape. IT fostered online and multichannel retailing, revolutionized the supply chains and facilitated the communication between customer and retailer. It is also reshaping the competitive brick and mortar retail environment, for instance by transferring more power to customers.

The internet of things: how does the transfer of personalized information/ sensor data result in the creation of customized retail solutions?

The brick-and-mortar retail landscape is rapidly evolving. Retail stores no longer compete only with online shops or other physical shopping environments; they now compete for people’s time. Historically, technological innovations have played a major role in shaping the retail landscape. IT fostered online and multichannel retailing, revolutionized the supply chains and facilitated the communication between customer and retailer. It is also reshaping the competitive brick and mortar retail environment, for instance by transferring more power to customers.

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